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Faq

 

  1. Warranty on the purchased product.

  1. Payments and processing.

  1. What happens when a package delivery arrives damaged?

  1. Where are GEROCARTS produced?

  1. When can the customer return the product and expect a full refund?

  2. What is  Support

  3. Product restrictions

  4. Parts for the product have been lost. Where can I buy spare parts?

  5. I would like to buy an accessory, but I already have some items. Do I still have to pay the full price for it?

  6. How the maintenance of the carts and accessories work? How often maintenance should be carried out to keep them in good condition for proper use?

 

 

  1. Warranty on the purchased product.

    GEROCARTS guarantees the first user that their products, i.e. carts, additional accessories and equipment, are free from mechanical and manufacturing defects in materials and workmanship with the so-called "normal" use upon delivery to the original owner. If  any problems with a GC product purchased from an authorized seller occur, we will make every effort to solve the problems, and make sure that the equipment returns to work as soon as possible. 


  2. Payments and processing.

    Payments are processed after the payment has been posted on our bank account or cash on delivery.



  3. What happens when a package delivery arrives damaged?

    A: We know how important it is to receive products on time. Sometimes packages with products might be damaged during transport. We make every effort to ensure that the packaging production process is diligently controlled and  our packaging is durable, but sometimes it is not enough to protect against occasional negligence of transport and courier companies. If this happens, please follow the steps below to ensure that parts are replaced quickly and efficiently.Take photos of all damages to packaging and products. Keep all original packaging. Send an email to following email address This email address is being protected from spambots. You need JavaScript enabled to view it. containing photos.



  4. Where are GEROCARTS produced?

    All carts and materials used in their production are manufactured by companies from EU Member States. We work with over 25 companies that support our production, and their headquarters are in Great Britain, Germany, Austria, Poland and Switzerland. Products and accessories were manufactured and assembled by GEROCARTS, and their production is closely monitored and checked by GEROCARTS.



  5. When can the customer return the product and expect a full refund?

    A: In case the customer is not  satisfied with the purchase and wants to  return the product and get a full refund, please follow the instructions below, which contains the necessary information needed to perform the operation correctly.
    - When the GEROCARTS product is intact, the customer has the original packaging, and its actual state does not differ from the products defined by GEROCARTS as new, i.e. it has no signs of use and the customer does not have it for more than 14 days from the date of purchase, the customer is allowed to return the product and then receive a full refund  in the original form of payment.



  6. What is  Support ?

    A: Our products and solutions are directed to the film industry, in which time is extremely valuable, that  is why we make every effort to ensure that our clients can be in contact with us via e-mail or Facebook message at any time 7 days per week. In addition, we will make sure that any possible problem with our equipment be quickly and successfully resolved.



  7. Product restrictions

    A: All products sold by GC are manufactured and constructed using CNC machines, machining centers, press brakes, presses, punches, that is why our products might differ in appearance, have slight imperfections and unevenness. In addition, some of the work is done manually, which makes each GC product  unique and exceptional. If a customer has any doubts or concerns about a product, manufacturing methods, or craftsmanship, he should think carefully before purchasing these products. 



  8. Parts for the product have been lost. Where can I buy spare parts?

    A: You can purchase additional accessories by contacting GC directly or through the online store.



  9. I would like to buy an accessory, but I already have some items. Do I still have to pay the full price for it?

    A: There should not  be any problems with buying an accessory if the customer already owns some of the items. Most of the associated accessory items are available for purchase separately.



  10. How the maintenance of the carts and accessories work? How often maintenance should be carried out to keep them in good condition for proper use?

    A : Our carts are designed in such a way that they require little maintenance throughout the lifetime of the product. Users should ensure that tires are properly inflated and that moving parts are lubricated from time to time. In addition, fasteners, handles, moving parts and screws should be checked for proper tightness, preferably after each intensive use. For more details on product maintenance, see the product warranty.

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